Remote Telephony & Contact Centre Quality Lead

HealthJobs4U Ltd is seeking a detail-driven Customer Service Executive to lead the optimisation of telephony systems. This role involves ensuring the platforms are maintained and improved for better customer experiences. You will analyse performance data, manage IVR systems, and drive quality improvement in the contact centre. Responsibilities include managing telephone numbers and reporting metrics. The position offers opportunities to develop within a supportive team with access to various rewards and wellbeing support.
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