Remote Technical Support Representative

Position Overview

Remote Technical Support Representative

You’ll respond to technical inquiries, resolve hardware, software, and connectivity issues, and guide users through solutions with patience and professionalism. Strong proficiency in English (both written and spoken) is required. Candidates must have prior call center experience and reside within 80 km of our office.

Key Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step‑by‑step solutions and, when necessary, elevate complex issues
• Document all customer interactions accurately in the system
• Maintain up‑to‑date knowledge of products, services, and support procedures
• Ensure customer satisfaction by providing timely, effective resolutions
• Follow company protocols and security guidelines when hand...