Remote Technical Success Manager, AI-Driven CS Programs

CircleCI, the world’s leading CI/CD platform, is seeking a customer success professional to guide growth customers with technical guidance and optimization insights. You will design digital programs, office hours, and scaled touchpoints to drive retention and product adoption, while creating technical educational content such as videos and webinars.

Leverage AI tools to surface usage insights and automate repetitive tasks, partnering with Product, Sales, and Support to reduce churn and relay