Remote Shopify DTC Operations & CX Lead

Hadley Designs is seeking a DTC Operations Manager to own the Shopify store from end to end, ensuring a flawless customer experience and clear messaging. You will standardize shipping, optimize promotions, and document SOPs to scale operations while reducing manual work through automation.

The role emphasizes ownership, fast execution, and cross‑functional collaboration in a remote‑first environment, with a focus on order management, fulfillment, and customer service excellence.