Remote Service Delivery Manager Needed

Join nesto as a Service Delivery Manager with a focus on building B2B service delivery processes. This remote role emphasizes incident and change management frameworks.

The selected candidate will leverage over eight years of expertise to establish a foundation for our new service delivery team. Key responsibilities include managing SLAs and presenting operational reports to enterprise partners. You’ll also engage in an on-call rotation to ensure reliability in service delivery.

Key Responsibilities: • Develop and execute operational frameworks for services • Identify patterns for problem management from incidents • Oversee SLA reporting from inception to delivery • Represent nesto in enterprise client communications • Implement AI strategies in operational workflows

Requirements: • Minimum 8 years of experience, including 3 in service delivery • Proven expertise in incident and SLA reporting • Familiarity with financial penalty SLAs • Client-interaction expe...