Remote Service Delivery Coordinator – Genesys CX

Miratech is seeking a Service Delivery Coordinator to support operational delivery of managed services based on Genesys Cloud CX and other CCaaS platforms. You will coordinate service operations, monitor activity, and contribute to CX improvements while collaborating with delivery teams and client stakeholders.

The role emphasizes incident coordination, service reporting, and maintaining knowledge base documentation, with a focus on PST hours and weekend availability for US clients.