Remote SaaS Customer Success & Support Specialist

Echobox is seeking a Customer Support Specialist to manage client relationships, drive product adoption, and ensure high retention. You will collaborate with Sales, Product, and Engineering to explain platform behaviours and escalate issues when needed.

In this fully remote role, you will onboard clients, monitor engagement, conduct trainings and EBRs, and advocate for the customer voice across the business to shape the product roadmap.