Remote MSP IT Support Specialist & Client Advocate

Softgic S. is seeking a Level 2 – IT Support Specialist & Client Support to deliver advanced technical support for remote and hybrid organizations, focusing on macOS, Google Workspace, and SaaS environments.

You will be the primary contact for clients and resolve escalated issues with a clear, friendly communication style. This role requires 6+ years in MSP support, strong troubleshooting, and the ability to document and share knowledge.