Remote IT Support Specialist for AI Enterprise

Robots & Pencils is seeking a full-time IT Support Specialist based in Medellín, Colombia. This role involves handling escalated IT requests and supporting remote employees across North America and Latin America.

The ideal candidate will have 2 years of IT support experience, strong knowledge of Microsoft 365, and the ability to work independently in a remote-first environment. Candidates must be fluent in English and have strong Spanish skills.