Remote EAP Helpline Counsellor

Remote EAP Helpline Counsellor

£32,000 per annum

Full-time, Permanent

Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.

Key Responsibilities

• Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
• Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
• Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety....