Remote Customer Support Specialist I

Customer Support Specialist I

Function: Customer Experience
Reports to: Director, Customer Support
Reviewed:

Location: Based our Eastern or Central Time Zones in the United States

Position Summary:

The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations.

Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call co...