Remote Customer Success Agent — Franchise & Ops Support

Sin nombre is seeking a dynamic Customer Success Agent to support its franchise network in Bogotá. This is a 100% remote full-time role aimed at ensuring operational excellence in the self-service laundry industry.

The ideal candidate will have over 2 years of experience in customer support, strong English skills, and familiarity with tools like Freshdesk and Nayax. Responsibilities include resolving incidents, coordinating with external services, and guiding franchisees.