Remote Customer Engagement Team Lead Position

Join Randstad Professional as a Customer Engagement Team Lead, managing a remote team in Ontario's real estate sector. Inspire innovation and elevate customer satisfaction metrics daily.

In this remote role, you will lead a team of customer care representatives while leveraging 2-3 years of contact centre supervision experience. Your focus on continuous improvement will shape client experiences and operational efficiency across the organization.

Key Responsibilities:
• Mentor remote customer care representatives effectively
• Design innovative employee training and onboarding programs
• Evaluate and improve overall business performance
• Cultivate trust and strong relationships within the team
• Monitor service levels and ensure immediate resolutions

Requirements:
• Permanent Ontario resident (GTA preferred)
• Minimum 2-3 years in contact centre training or supervision
• Experience in real estate or ...