Remote CS Team Lead — Grow People & KPIs

Lago is seeking a Customer Service Team Lead to manage a remote team across LATAM. This role will oversee team performance, mentor team members, and ensure service quality across all client platforms.

Ideal candidates will have over 3 years of experience in customer service leadership, especially in e-commerce environments. Strong communication skills and a data-driven approach are essential for this position that emphasizes growth and innovation.

Remote work is offered, promoting a strong work-life balance along with opportunities for career development.