Remote Call Center Customer Service Rep ($18.50hr)

Overview

Remote Call Center Customer Service Rep ($18.50hr). The role is a Remote position at Republic Services. The Customer Resource Associate works under the supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver high-quality service to customers. Responsibilities include receiving and responding to customer calls, inquiries, requests and complaints, which may require research to reach resolution, and delivering prompt, respectful, and courteous service to ensure concerns are resolved.

Responsibilities

• Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies.
• Responds in a timely and accurate manner to customer service calls, ensuring service issues and concerns are treated in a respectful and professional manner.
• Effectively responds to routine issues regarding residential and commercial service m...