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Regional Team Manager at Telecel Ghana

Confidential

Ghana, Ghana, Ghana Full-Time July 08, 2026
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Vacancy Description

To lead a team of Senior Customer Service Engineers and Customer Service Engineers with other operational vendors to deliver excellent fixed voice and fixed broadband services to customers in a designated geographical boundary with high standards and professionalism in team leadership and management.

Key Accountabilities And Decision Ownership

  • To effectively lead, motivate and manage the performance of a team of Customer Service Engineers (CSEs) and Senior Customer Service Engineer (SCSEs) who are engaged in Fixed Access Telephony Service Provision and Maintenance via Copper, Radio & Fibre in a designated geographical boundary within the country.

  • To provide technical coaching and support on the field in order to improve the quality of work, improve customer satisfaction & drive revenue

  • To effectively liaise with peers in centralized Field Force Automation FFA in all cases of management of Customer complaints on service interference or on ...

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    Vacancy Details

    Location Ghana, Ghana
    Country Ghana
    Type Full-Time
    Category Operations Specialties Managers
    Posted July 08, 2026

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    Confidential

    Ghana, Ghana

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