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Regional Service Delivery Manager

Lenovo

Petaling Jaya, Selangor, Malaysia Full-time June 30, 2026
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Vacancy Description

Description and Requirements

Role Summary - Own end-to-end service delivery for key enterprise customers across the region, driving proactive account management and consistent service excellence. Act as the single point of accountability for service performance, partnering closely with Sales to strengthen customer relationships, support growth, and deliver on both operational and commercial outcomes

Key Responsibilities

  • Own end-to-end service delivery for assigned enterprise accounts from onboarding through steady-state operations.
  • Build strong, trusted relationships with key customer stakeholders, acting as the primary service interface
  • Drive proactive account management by identifying risks early and implementing mitigation plans
  • Take full ownership of critical escalations, ensuring timely resolution and clear, structured communication
  • Establish and lead regular governance cadence (service reviews, per...

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    Vacancy Details

    Location Petaling Jaya, Selangor
    Country Malaysia
    Type Full-time
    Category Operations Specialties Managers
    Posted June 30, 2026

    About Lenovo

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    Lenovo

    Petaling Jaya, Malaysia

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