Regional Service Coach - East-2

The Service Process Coordinator (SPC) drives the implementation, adoption, and sustainability of DICV's Service Excellence Program across assigned dealerships — ensuring standardized service process execution, customer satisfaction improvement, dealership capability development, process compliance, audit readiness, and continuous improvement through coaching, training, and field support.



Job Description:

1. Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.
2. Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.
3. Collaborate with cross-functional teams to enhance service experience & dealer operational efficiency.
4. Travel to assigned dealerships to coach teams on defined service processes and track progress at each location.
5. Support digital adoption initiatives ...