Regional Director of Operations (Collections)

About Our Client

Our client is a leading player in Southeast Asia's debt management industry, operating across multiple markets and supporting millions of customers in achieving financial recovery. With strong backing from global institutions, the business is committed to combining data, technology, and customer‑centric practices to improve industry standards.

Job Description

• Lead overall collections operations to achieve monthly targets and KPIs
• Develop and implement SOPs across in-house and outsourced processes
• Analyse performance data to optimise recovery rates and forecast outcomes
• Collaborate regionally to share best practices and improve risk management
• Ensure full regulatory compliance and maintain strong client relationships
• Manage stakeholder engagement, including partners and business clients
• Drive cost optimisation while improving operational efficiency
• Lead, coach, ...