Regional Customer Care Leader

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Customer Care Leader based in Spain.

This leadership role sits at the heart of a global customer operations organization, responsible for shaping and delivering best-in-class customer care across the EMEA region. You will lead and develop multi-country teams, ensuring seamless execution across the full customer order lifecycle while elevating service quality and operational performance. Acting as a key connector between global hubs and regional stakeholders, you will influence strategy, drive continuous improvement, and strengthen end-to-end customer experience. The role combines people leadership, operational excellence, and digital transformation in a highly matrixed, international environment. You will partner closely with Sales, Supply Chain, Finance, IT, and Operations to remove friction and improve customer outcomes. This...