Regional CS Director

Lead and direct a geographically distributed territory team of Customer Services professionals, within the scope of the set strategic direction and operational processes, to maximise customer support revenues by driving continuous improvement of customer satisfaction (NPS) in the most cost‑effective way. The Director manages the Customer Success Departments within a specific territory and facilitates technical support to distributors and agents in collaboration with export (sales) teams, developing a highly competent and effective profit‑generating support network to the Malvern Panalytical install base.

• Drive planning and scheduling of deliverables (KPI’s, escalation reports) and be responsible for the performance of local teams through the use of available tools (SF, SAP, etc.).
• Periodic calls with sales directors to ensure they are aware of all installations being m...