Vacancy Description
Purpose:
The role provides a high level of support to the Control and operations at the Regional Control Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Main Duties & Responsibilities:
Allocation of bookings to Couriers in a fair and transparent manner, and an understanding of the parameters surrounding self-employed status.
Understanding that excellent customer service is paramount to our brand and the service we aim to deliver.
Migrating bookings where applicable through the Courier Alliance platform.
Taking bookings accurately and advising clients of our services.
Providing relevant levels of resource to the OOH te...
The role provides a high level of support to the Control and operations at the Regional Control Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Main Duties & Responsibilities:
Allocation of bookings to Couriers in a fair and transparent manner, and an understanding of the parameters surrounding self-employed status.
Understanding that excellent customer service is paramount to our brand and the service we aim to deliver.
Migrating bookings where applicable through the Courier Alliance platform.
Taking bookings accurately and advising clients of our services.
Providing relevant levels of resource to the OOH te...
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