Referral Support/Technologist

Position Summary
The individual provides reception at the front desk, completes clerical duties as assigned and supports Referral Office operations under the direct guidance of the Referral Coordinator.
Responsibilities
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* Greets patients and guests for admission, directs and redirects patients and patrons to the appropriate location within the hospital and professional building
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* Receives incoming phone calls and appropriately assesses the needs of the caller and processes requests, takes messages or transfers calls as indicated
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* Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner.
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* Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to ensure that referrals are completed.
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* Looks up, interprets and documents insurance eligibility and benefits accurately
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* Completes insurance...