Receptionist trainee (España)

Job Description

The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments:

• Reception desk department: check-in/check-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing.
• Booking department: management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list.
• Concierge department: tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control.
• Back office: issue of reports for the Management, monitoring of guests’ comments and maintenance incidents.

Requirements ...