Receptionist Game Lodge

Position Overview
The Receptionist is the first point of contact for guests and plays a vital role in creating a memorable first and last impression. The Receptionist is responsible for managing the Front Office, ensuring seamless guest arrivals and departures, handling reservations support, maintaining accurate guest records, and delivering exceptional customer service in line with the lodge's 5-star standards.
Key Duties & Responsibilities
Front Office Operations

• Welcome guests warmly upon arrival and ensure a professional check-in experience.


• Complete guest check-in and check-out procedures efficiently and accurately.


• Verify guest details, reservations, and payment information.


• Allocate rooms according to guest preferences and operational requirements.


• Issue room keys and provide guests with information regarding lodge facilities and activities.
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