Receptionist - Customer Support Center

Overview

We are currently seeking a Receptionist for our Regina Customer Support Center with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers. A detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. Fluency in both French and English is required.

Responsibilities

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy...