Reception Team Leader - Dubai Barsha Heights

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

What will I be doing

• Train guide and coach your fellow colleagues to deliver exceptional service.
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check in and check out brand standards and procedures.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Ensure that guest feedback and any escalations are managed effectively.
• Ensure that payments are dealt with according to the company s cash handling pr...