Reception Supervisor

The Copthorne Tara Hotel London Kensington is seeking a full‑time Reception Supervisor/Shift Leader who will be responsible for Reception operation, with direct supervision of up to two staff members at any one time.

Responsibilities

• Ensure that all Reception End of Day processes are completed effectively and accurately, including Group Balances. Ensure checks are undertaken to ensure all rooms and room accounts are accurate prior to End of Day functions by Night Audit.
• Take responsibility for initial handling of any guest enquiries, queries or complaints and, if necessary, report and liaise with the appropriate Manager.
• Ensure all guests are registered in the most appropriate and efficient manner by the Reception team.
• Assign rooms to the prescribed department standards, accommodating special requests where possible.
• Take responsibility for the room allocation of all Group Arrivals.
• Be fully aware of the H...