Reception Supervisor | Al-Futtaim Automotive | Honda

Overview Of The Role

We are looking for a customer-focused and dynamic Reception Manager / Supervisor to join our Retail Aftersales team in the UAE. In this role, you will lead the service reception team and create a professional, customer‑centric environment that supports both frontline and technical teams. You will play a key role in ensuring vehicles are fixed right the first time, delivered as promised, and supported by a seamless service experience from arrival to handover.

What You Will Do

• Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service.
• Create and maintain a customer‑centric reception environment aligned with the company’s service values and standards.
• Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve “Fix Right First Time” and on‑time vehicle delivery.
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