Reception Manager

Wagtail is a premium rooftop restaurant and bar in the heart of the City of London, offering a refined dining experience, elegant atmosphere, and a strong focus on exceptional service. Set across multiple terraces with striking views of London's skyline, Wagtail delivers modern British cuisine alongside a curated drinks offering, creating a sophisticated and memorable guest experience.

As part of ETM Collection within ETM Group, Wagtail sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.

Role Overview:

At ETM Group, being a Reception Manager is a key guest-facing leadership role within our premium hospitality environments. You're not just managing bookings - you're shaping the guest journey from the very first interaction, ensuring a seamless, polished, and memorable arrival experience that reflects our EPIC values.

Across our E...