Real-Time WFM Analyst: Forecasting & Scheduling

Teleperformance is looking for a Workforce Management professional in Kuala Lumpur to develop forecasts, create staffing schedules, and conduct real-time monitoring in a call center environment. Candidates should have education up to SPM/Diploma/Degree, experience in WFM, and strong analytical skills.

The role requires excellent communication and problem-solving abilities to collaborate with operations and make data-driven decisions. Join us to support business expansion through strategic workforce planning.