Real-Time Operations Senior Business Analyst

**Overview**

Come join the Intuit Customer Success Real-Time Operation Team! As a Senior Business Analyst, you will operate in a fast-paced Customer Success organization, analyze contact center service level performance, generate insights and recommendations, drive results, and communicate effectively with leaders and partners at multiple levels.

**Responsibilities**

Operational Scope & RTO Monitoring

• Leverage existing tools to effectively articulate the current state of the Customer Success network, contextualize key performance indicators with operational insights and any relevant cross-functional initiatives, and close loop on any critical callouts or issues

• Develop insights and ad-hoc analyses to understand root causes, derive forecasted outcomes to quantify the impact of current trends, and deliver solutions — escalating when solutions require configuration changes beyond defined scope or when resolution is blocked after repeated pa...