RC RAK, Al Wadi Lobby Ambassador

Description

POSITION SUMMARY

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g. Restaurant & Bar Front Desk Business Center Lounge etc.). Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities including special events and local activities. Contact appropriate individual or department (e.g. Bellperson Housekeeping Food & Beverage Server) as necessary to resolve guest call request or problem.

Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Follow all company p...