Quality & Training Architect for Collections

ClearGrid is searching for a Quality Training & Process Development Lead in Dubai to shape the quality framework for training and process optimization across the Collections function. This role encompasses the entire process from establishing compliance standards to delivering effective training programs for new agents.

The ideal candidate has a minimum of 3 years in QA or training, with proficiency in Arabic preferred. Exceptional communication skills and experience with QA platforms are necessary to succeed in this empowering position.