Quality Manager (For Pooling)

Transcom is looking for talented individuals like you to join our awesome team! Be the next Quality Manager for our Transcom Iloilo site.

Responsibilities

• The Quality Manager is responsible for the development and delivery of Quality Improvement to a Transcom WorldWide business unit.
• This position requires effective leadership and efficient management skills for the following key focus areas, (additional responsibilities may be added a the needs of the business change and expand):

Communication

• Ensuring regular call calibration sessions as agreed.
• Works in conjunction with Reporting department to produce reports on quality scoring internally and externally at agreed frequencies (upon requests).
• Escalating quality deficiencies to Contact Centre Management.
• Working closely with external Quality Measurement Vendor ensuring that quality improvement steps are initiated and that improvements...