Quality Engineer (Customer Service)

Job Description

Quality Engineer (Customer Service) primarily focused on responding to quality issues, coordinating the implementation of defect containment both inside and outside the plant, and coordinating engineering, manufacturing, maintenance, program launches, and product transfers to achieve a high level of customer satisfaction.

Responsibilities

• Respond to customers regarding reported quality complaints.
• Serve as the primary point of contact with customers for specific requirements.
• Coordinate the multidisciplinary team to resolve quality issues using established methodologies such as 8Ds, Ishikawa Diagrams, and DDW.
• Monitor the status of customer-reported concerns until closure is ensured.
• Continuously review customer systems to ensure that all reported issues have been addressed.
• Coordinate defect analysis meetings and customer response discussions.
• Use the LQTS system databas...