Quality & CX Specialist — Coach & Insights Leader

Link-Worldwide is seeking a Specialist in Quality & Customer Experience located in Santiago, Nuevo León, Mexico. This role involves managing quality standards on all customer interactions while training agents on quality control processes and measures.

The ideal candidate will have a strong background in customer experience, proven coaching skills, and the ability to analyze data effectively. Experience with relevant tools and bilingual capabilities in English and Spanish are essential for success.