Quality Control Specialist I — Call Center QA & Coaching

Link-Worldwide in Valle de Chalco Solidaridad is seeking a Quality Control Specialist to monitor and evaluate inbound customer service calls. You will provide coaching to Customer Service Representatives and create reports on the quality of service.

The ideal candidate will hold a High School Diploma, have basic reporting skills, and ideally possess 1-2 years of experience. This role is essential for ensuring high-quality customer interactions and supporting service excellence.