Quality Assurance & Training Lead

TikTok is hiring a Quality & Training Specialist (Market Lead) to bridge policy with ground execution in the Malaysia market. You will drive audits, root-cause analysis, and policy interpretation while coordinating with BPO and internal teams to meet global quality goals.

Responsibilities include calibration, data-driven reporting, AI-enabled workflow improvements, and training rollouts. Fluency in Mandarin is required for daily liaison with the China team.