Quality Assurance (QA) Specialist

MCI is a leading, rapidly growing tech-enabled business services company with operations across the U.S. and multiple countries. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and anything-as-a-service (XaaS) cloud technology solutions to a wide range of industries.

Position Overview

As a Quality Assurance (QA) Specialist, you will design, implement, and execute quality assurance procedures, conduct tests, analyze results, and identify areas for improvement. You will collaborate with cross‑functional teams to uphold quality standards, drive continuous improvement, and enhance customer satisfaction.

Key Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality...