Quality Assurance Lead

Responsibilities Lead and manage
internal & external audits (e.g., SSG
TPQA, ISO 29993:2017). Maintain an up-to-date
Quality Management System (QMS)
: policies, SOPs, templates, version control. Ensure compliance with all training regulatory requirements. Prepare and maintain evidence sets for audit purposes. Conduct
internal quality checks
on training delivery, assessment marking, attendance, and administrative processes. Drive ISO 29993 documentation, implementation, and continual improvement activities. Manage CAPA (Corrective and Preventive Actions): root-cause analysis, follow-up, closure. Monitor quality KPIs and prepare reports/dashboards for management review. Liaise with external auditors, accreditation bodies, and regulators. Support investigations into complaints, incidents, and nonconformities. Requirements Diploma/Degree in Education, Business, Quality Management, or related field. 3-5 years QA experience (preferably in training/education environment). Kn...