Quality Assurance Executive

Quality Assurance Executive

• Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
• Analyze evaluation data for actionable insights, driving data‑backed decisions that enhance customer experiences.
• Collaborate cross‑functionally to develop training programs, streamline processes, and maintain high service standards.
• Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
• Provide constructive feedback to agents, empowering skill development for improved customer interactions.
• Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
• Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.

• Bachelor's Degree
• 3+ years of Custome...