Quality Assurance Executive (Energy Campaign)

Techtiks Global Pvt. Ltd. is seeking a detail-oriented and analytical Quality Assurance Executive to join our US Energy Campaign. The ideal candidate will be responsible for monitoring customer interactions, ensuring compliance with campaign and regulatory requirements, identifying performance improvement opportunities, and maintaining high-quality standards across the sales team.

Key Responsibilities

• Monitor, evaluate, and score inbound/outbound sales calls in accordance with QA guidelines.
• Perform call clipping and call masking as required for compliance and quality review.
• Ensure adherence to campaign SOPs, compliance standards, and quality benchmarks.
• Identify coaching opportunities and provide constructive feedback to Operations and Trainers.
• Prepare daily, weekly, and monthly QA reports.
• Track quality trends and recommend process improvements.
• Conduct calibration sessions with O...