Quality Assurance Analyst

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Responsible for:
Monitoring agent transactions to evaluate performance and ensure consistent alignment with established quality standards and compliance regulations.

Main Activities and Responsibilities:

Monitor agent transactions
● Conduct transaction monitoring or chat audits based on monitoring guidelines
● Analyze and evaluate as per client requirement
● Identify areas of strength and opport...