Quality Assurance Analyst

Quality Assurance Analyst – US Telecom Campaign

Timings: Night Shift (US Hours)

Job Type: Full-Time - Onsite

Simply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.

Key Responsibilities

• Monitor and evaluate customer interactions based on quality standards and campaign requirements.
• Conduct call audits and score evaluations for sales and customer service representatives.
• Ensure compliance with company policies, client requirements, and industry regulations.
• Identify trends, performance gaps, and recurring issues impacting customer experience.
• Provide detailed feedback and actionable recommendations to ...