Quality and Training | Hybrid | P20k sign on bonus!

Start Date: July 27, 2026

Set-Up: Hybrid (2x a week WFH)

Benefits: P20k Sign-on-bonus

The Quality Assurance/Sales Trainer functions that ensure strong performance among call center associates. The main duties include conducting audits, monitoring quality, preparing reports, and providing training and coaching as needed based on business requirements and performance gaps.

KEY RESPONSIBILITIES:

• Contribute to the design of call monitoring formats and quality standards.
• Utilize the quality monitoring data management system to compile and track team and individual performance.
• Monitor inbound/outbound calls and customer care email responses.
• Conduct audits to ensure compliance with quality standards and procedures.
• Prepare and analyze internal and external quality re...