Quality and Excellence Officer

The role of Quality Auditor will include:

Responsibilities

• Co‑ordinating and delivering the housing related support (HRS) audit programme for Supported Living, providing a critical review of how services are delivered to our customers, in line with regulatory and legislative requirements.
• Conducting thematic analysis of the quality assurance data, audits and other monitoring processes to assist the business in benchmarking and driving change within the organisation to ensure best practice is embedded and met.
• Providing monitoring and reporting data on regional quality standards to work alongside operational colleagues in driving up standards of continuous improvement, quality and excellence.
• Contributing to delivering workshops, drop‑in and Q&A sessions, reflective practice and sharing good practice sessions across services, as part of the quality learning programme.
• Being a champion for exceptional care and support ...