Quality and Customer Experience Specialist

About the Role

This role's primary focus is on Quality, Customer Experience, and measuring NPS, a key indicator of brand reputation and customer loyalty.

Responsibilities

• Conduct regular on-site visits and audits to dealerships
• Ensure proper execution of customer journey standards
• Support dealers in implementing improvement plans and operational standards
• Act as main point of contact for CX topics with the dealer network
• Audit compliance with brand guidelines and showroom standards
• Ensure consistency between corporate guidelines and dealer execution
• Work closely with Sales, Aftersales, and Marketing teams
• Support improvement of operational processes impacting customer experience

Requirements

• Proficiency in Microsoft Office, especially Excel for data analysis and reporting
• Strong analytical skills, attention to detail, and ability to man...