Quality and Brand Experience Manage

Description

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the companys mission vision brand standards and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major.
• Minimum 4 years of experience in Food & Beverage and/or Front Office operations within an international luxury hospitality brand.
• Knowledge of Forbes Travel Guide and/or Leading Quality Assurance (LQA) standards is required.
• Proven track record of delivering exceptional guest experiences aligned with luxury se...