Quality Analyst (QA)

Job Title: Quality Analyst (QA)

About Vertex Group:

Vertex Group is contributing towards digital transformation in this modern world with a dedicated team of experts from the industry.

With headquarters in Time’s Square, New York, USA, we have a global presence and t connectivity across the globe with offices in the USA, the UK, the Philippines, the UAE, Nepal, India, and Africa.

Job Summary:

We are looking for a detail-oriented and analytical Quality Analyst (QA) to evaluate and ensure the highest standards of customer interactions for our E-Commerce process. The QA will monitor calls, chats, and emails to assess agent performance, identify improvement areas, and ensure consistent service delivery in line with client expectations an...